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Season’s Greetings and Happy New Year from M&M Control

December 19, 2012

We at M&M Control would like to sincerely thank our valued customers for a wonderful year, and to wish you all a very happy, healthy holiday season.  We also hope 2013 brings prosperity and peace to you.  2012 was very good to us, and we know it is in thanks, in large part, to our customers.

Going forward, we have a lot to look forward to.  In our last blog, we talked about the expansion and remodeling that has taken place at our facilities.  With that work behind us, we now look to the future, which will include an opportunity for additional lines and vendors, expansion of services, and a greater focus on efficiencies.  With the additional space we’ve created through our expansion, we now have facilities capable of housing more team members, and that’s another possibility for the near future.  One thing is certain: There’s a lot in store for us for 2013.  We can’t wait!

So as one good year comes to a close, the next one holds a lot of promise.  Thank you for being there for and with us during 2012, and we look forward to continuing to work alongside you next year.  Until then, happy New Year!

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M&M Control is Growing

December 3, 2012

There have been so many exciting changes happening at M&M Control, and as one phase comes to a close, we look forward to what the next step will bring.  So what exactly has been happening?

We are in the midst of expanding and updating our facilities, and most of the expansion and refurbishment is now complete.  We’ve moved and reallocated part of our warehousing, moved our shop to a different space, and added five new offices.  Additionally we’ve added a new conference room that has the ability to expand into two more offices, giving us the option to add more staff In the near future. Finally, we’ve completely upgraded and improved our entire computer network, upgrading all cabling and switching gear for increased capacity and stability. Along with this, we’ve added a new member to the team to focus on marketing, which optimizes our entire advertising, marketing, SEO (Search Engine Optimization), and web capability.

So what’s next? As we finish this physical expansion, our entire business follows suit.  We plan to increase our personnel to fill the spaces we’ve built, and we will be able to accommodate a larger volume of packaging and processing.  Increased space, increased staff, increased activity, and increased technology will mean increased service and expertise for you, our customers.  As we become larger, leaner, and meaner, we will continue to bring you the quality you’ve come to expect, but even more than you could have hoped for.  We look forward to the future of our business and sharing it with you.

M&M Control: Quality Products, Quickly

October 15, 2012

At M&M Control, we recognize that it’s not enough to have a large stock of quality valves and instrumentation if our customers don’t get them when they need them most.  That’s why our rush and emergency services are such an important and integral part of our business.  We have three key factors that make this so successful.

1)      From our huge inventory, we can ship quickly and directly to our customers, or to our customers’ end facility or remote location, ensuring it gets to exactly where it needs to go.

2)      By utilizing our resources with our vendors, we can provide rush/expedited delivery, and have the ability to offer drop shipments to the end destination, eliminating shipment time, providing the product is available.  We can sometimes even divert shipments midstream and reconsign freight headed to our facilities, sending it directly to the client.

3)      By having a wide range of alternative sources for products, when something in need is not available, we can turn to alternate vendors and distributors, with whom we have good relationships.  Doing the same for them when they need it, this keeps the relationship strong and our customers taken care of.

One of the largest and most crucial factors, of course, is the uncompromising resourcefulness of our highly-trained staff, and their ability to consistently recognize and meet the needs of our clients.  Our entire team works hard to ensure you get the quality you deserve whenever, wherever you need it.  You can visit our website and feel free to contact us with any questions you might have.

Choosing the Right Backflow Prevention Valve

September 10, 2012

M&M Control distributes the highest quality valves in the business, and does so with pride.  An especially important product is backflow prevention valves which help to prevent the backflow of contaminated water into clean water.  These valves are used for anything from small jobs to sprinkler systems, to fire prevention—an extremely important task.

When pressure fails or is reduced, which can occur if a water line ruptures, freezing or severe demand changes exist, the pressure in the system may be reduced and may allow contaminated water from the ground, storage or other sources including back pressure from other systems or pumps to be drawn into the system. They work by allowing the water to flow in only one direction, preventing the reverse or backflow of water via a check or double check valve and some requirements include an air gap.  Like fire extinguishers, they must be serviced annually, per state and/or local municipal code.  While fire prevention, wastewater, sprinkling and irrigation are common uses, these types of valves are applied in many environments today to prevent harmful backflow.

We at M&M Control will help you make the right choice.  We’ll ask questions about the length of the pipe, the size of the area, how many heads are on the line of the sprinkler (for sprinkler system applications), and all other necessary flow and design questions.  It is also important to consider where the valve is to be used.  Valves are rated by flow and pressure, and quality, size, and price will vary, depending on whether it’s commercial or residential.

Finally, we can provide you with test kits, should you want to perform testing yourself, and they are available with a range of options, finishes, and add-ons.

Please be sure to service and maintain your backflow prevention valve.  If they are not maintained, they may not work during a time of need such as a flood.

The valve you need, for whatever your purpose, is too important to trust to just anyone.  Visit our website at www.mmcontrol.com  to see what we can do for you.

Quality Service Offerings, Yesterday, Today, and Tomorrow

August 13, 2012

At M&M Control, we proudly offer the best valves, gauges, thermometers, regulators, and control instruments in the industry.  However, that’s not all we do.  If you are looking to save money and repair an existing product rather than buying a new one, we offer top-of-the-line repair services, which lead to a perfectly functioning part every time.  We service the majority of manufacturers’ lines, and have expertise in specialized products and high-end electronics.  We are a factory authorized service provider, and happily offer calibration certificates.

We are currently in the process of expanding and remodeling our workshop, adding a new building, lots of additional space, and a completely new service area.  At about 80% completion, we are looking forward to the unveiling this September.  What does this mean for our repair services? While about 20% of our repairs are done in the field, 80%  are completed in-house, including the majority of our electronic valve and electronic control repair services.  With our new and improved facilities, the possibilities are endless. We will continue to offer the same quality service we always have, now with added resources and capabilities.  We are excited to grow, as the demand for our work has called for it.

Whether you need new parts, superior repair, new product installation, or applications, M&M Control continues to be an industry leader.  As we get bigger and better, we look forward to the future of our company.

How to Choose the Right Valve for You

July 17, 2012

Finding the right valve for your needs can be a daunting task.  Not all valves are created equal.  As a leading representative of the world’s finest valves, we at M&M Control know this well.  Therefore, we strive to provide you with the exact right valve, and take the stress off your hands.

What are the top 5 things to consider when looking for a valve?

Quality: We only represent the best manufacturers in the business.  All of the products have been thoroughly tested and inspected.  When you purchase a valve through us, you are guaranteed quality every time.

Functionality: A valve is only as good as its functionality.  An improperly functioning valve will be a constant source of problems and costly downtime, and by trusting us, you’ll  have the right valve to keep your process running.

Price: We provide the best factory direct pricing available, ensuring that you will never over-pay.

Availability: If what you need is not available, the right choice does you no good.  With our huge selection, constantly updated inventory and rich resources, we have a solution to fit your needs.

Great name/Manufacturer: Our manufacturers are the best in the business.  We will not represent a questionable company, and will never direct you to anyone who is anything less than exceptional.  With expertise since 1984, we know exactly who to work with, and who not to.

The right valve for you will be based on your particular needs and application.  Our customer service and engineering staff is committed to personal attention, and will work closely with you to ensure you get the exact right valve.  Visit our website at www.mmcontrol.com for more information.

At M&M Control, the Customer Always Comes First

June 12, 2012

Over 40,000 customers worldwide have come to find that M&M Control Service, Inc. represents the highest quality manufacturers of valves and instrumentation in the industry. Since 1984, we have had an unwavering commitment to providing these customers with the service they deserve.

It all began 28 years ago, when our founders, experts in the industry, found that distributors and other industry professionals with whom they worked simply weren’t providing the necessary customer service—the customer service they thought should be at the core of any business. This led to the birth of M&M Control, a company dedicated to the customer. We still pride ourselves on this philosophy, and we have kept it going since the company’s inception.

We uphold our commitment to our clients through a unique combination of external customer service and internal training and support. First and foremost, we provide our clients with the best products at the best prices, and ensure we meet any and all of their needs. To make sure we always deliver on our word, we’ve even hired a person whose job is completely dedicated to following-up with each and every customer, to ensure they’ve received the service that lives up to our standards.

We offer training incentives and morale boosters that constantly keep our employees motivated, energized, and passionate about the service they are providing. We have come to find that with a staff this dedicated, and an enthusiasm this strong, our goal is always met. We encourage you to learn more about our company, and ask us any questions. Please visit our website, www.mmcontrol.com, for more information, and stay tuned for many more conversations on this forum!

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